Frequently Asked questions
Why should I choose The Vintage Affair?
At The Vintage Affair we provide a professional and personalised service. We are passionate about what we do and will do everything we can to make the hire of your items an easy and enjoyable experience. With over 15 years of experience in the hospitality and events industry we understand the complexities of organising an event and are always on hand to assist where ever we can.
Where do you hire to?
The Vintage Affair is based in South Buckinghamshire and we hire to Berkshire, Buckinghamshire, South Oxfordshire and North Hampshire. We deliver direct to venues, home addresses or other locations specified by you.
How long is the hire period?
Our standard hire period is up to 4 days. We usually arrange delivery or pick up the day before the event and collection or return the day after the event. Longer hire periods can be arranged, please contact us to discuss terms.
How much is delivery & collection?
We deliver free of charge to any location within a 10 mile radius of our home base in South Bucks. Orders outside of this range we charge 50 pence per mile per round trip.
Is there a minimum hire order?
No order is too small; however the minimum hire order for delivery is £50. For orders under £50 we hire on a collection only basis.
Can I choose the crockery?
Our vintage crockery collection is very extensive and we have over 250 teacups and saucers alone. Therefore it is not possible for you to select every item yourself. However we welcome you to come and view a selection of our items available for hire by prior appointment. At this time we will discuss your requirements and we will ensure we select items to suit your requests when packing up your order.
Can we return the items unwashed?
Yes you can return items unwashed. We charge a 15% washing up fee. We use sturdy packing crates with individual sections for most items, making it easy for you or your caterers to repack items after your event. All we ask is that you or your caterers ensure that items are emptied of any liquids or scraped clean before re packing. If you prefer to return the items washed, this is fine but all items must be hand washed because items are not suitable for dishwashers.
What happens if something gets broken or damaged during the hire period?
Accidents happen but thankfully not that often. If an item does get broken, damaged or lost during the hire period we charge a replacement fee, details of which can be found in our full terms and conditions.
Can you help with set up and styling?
Yes we can. This is the part of the event that we really enjoy, seeing all our hire pieces come together to make a venue look extra special. Please contact us for a quote.
Do you offer event coordination on the day?
Yes we do. We offer professional and behind the scenes event co-ordination that can be invaluable to ensuring that you enjoy the event without having to worry that everything works as you have planned. Please contact us to discuss your requirements and for a quote.
How do I make a booking?
Contact us for availability and a quote. Once we have discussed your requirements and you are happy with the quote we require written confirmation of your order, a 20% deposit to secure the booking and a signed copy of our terms and conditions.
Can I change my order?
Yes you can change your order, so long as we have the items you require. We understand that guest numbers change and can go up or down and so long as your numbers don't reduce more than 20 we will only charge you for what you require. We ask that you confirm final numbers 7 days prior to your event.